Sales Account Manager

 

A Sales Account Manager is the primary point of contact for an account in its entirety, and is ultimately responsible for the overall customer experience. A successful Enterprise Sales Account Manager maintains account relationships and engages in a consultative sales process by understanding customer needs, and matching those needs with the appropriate solutions to grow account revenue.

 
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Responsibilities

 
  • Establish and grow relationships with key decision-makers, and influencers within customer base.

  • Maintain consistent communications with existing customers regularly in order to ensure customer satisfaction, and primarily in a manner preferred by the customer.

  • Deliver corporate overview, presentations and also position the benefits of Togglr.

  • Coordinate efforts between various teams in a collaborative manner to help achieve an optimal customer experience.

  • Collaborate with the sales team and solution engineers to design customer-tailored solutions.

  • Participate in sales meetings and training sessions.

  • Gather and provide information to both customer contacts as well other sales team members (Help increase awareness of new and existing products and services).

  • Illustrate how the application of additional products / services can be strategically utilized and implemented to meet their current and future requirements.

  • Participate in the development of new service ideas and sales strategies as needed.

  • Provide documentation for options / strategies that are adopted into the customer's solution vs. those that are not (Include further documentation for the reasons why that lead to their decision).

  • Prepare sales quotes, negotiate offers, and process sales orders.

  • Assist sales support teams with ensuring successful deployment and utilization of infrastructure.

  • Ensure resolution on any / all outstanding issues and opportunities – see to the end.

  • Identify structural risks in existing customer infrastructure, mitigating potential issues with product and services-based solutions.

  • Coordinate internal resources as needed for more in depth explanation or assistance from varying departments.

  • Provide information to other resources associated with the account when requested.

  • Prevent negative customer churn and cancellation with proactive engagement in support and billing-related issues.

 
 

Requirements

 

Sales:

  • Skilled in customer account management.

  • Sales acumen; skilled working in fast-paced selling environments with direct customer interaction and a range of customer types.

  • Strong presentation and pitch skills.

  • Sales tenacity and creativity when presented with difficult challenges.

  • Strong company and contact research skills.

  • Excellent follow-up and follow through skills.

  • Technical, with the ability to rapidly learn and understand new technologies.

  • Solid understanding of cloud and the business objectives for IT outsourcing.

  • Self-sufficiency; ability to work independently and as part of a team.

  • Excellent internal customer service, written, verbal and presentation skills.

  • “Can do anything” attitude.

  • Travelling is essential part of this job.


Technical:

  • Technical, with the ability to rapidly learn and understand new technologies.

  • 2 years of experience in pre-sales / trouble shooting.

  • 1 year of experience desirable in strong technical knowledge of cloud and / or virtualization strategies (VMware, Microsoft, Citrix etc).

  • Sound understanding of network and networking technologies.

  • Understanding of important infrastructure components.

 
 

Qualification and Experience

 
  • Bachelor's degree in business or marketing highly preferred.

  • Minimum 6-8 years relevant professional sales / pre-sales experience.

  • Experience in cloud-related industry.

  • Experience selling to C-levels, executives, LOBs, developers.

  • Consistent track record of quota attainment and business development.

  • Must be able to demonstrate previous successful track record of technical sales, negotiation, communication, and problem solving skills in a fast-paced environment.

  • Must be able to demonstrate presentation skills and comfort presenting to both small and large audiences.

  • Proficiency with sales systems and using business technology.

  • Excellent time management and multi-tasking skills.

 
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Solution Architect

 

As a Solutions Architect focused on Data Centers and Enterprises, responsibility includes technical engagement with strategic data center partners and enabling solution framework for end customers.


The ideal candidate will possess deep technical skill in software architecture, development, deployment and cloud computing as well as customer facing skills at all levels of a partner organization. In addition, the ideal candidate should have a demonstrated the ability to think strategically about product, technology and business needs.

As a strategic member of the Togglr Development team, you will act as a trusted advisor to data center businesses and their customers that include cloud providers, partners and enterprises.

 
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Responsibilities

 
  • Assist solution providers with the definition of technical strategies that will enable to sell more.

  • Provide the architectural guidance and recommendations necessary to promote successful engagements with data center partners worldwide.

  • Capture and share best-practice knowledge with our broader Solution Architects community.

  • Share customer requirements and build architecture framework for optimizing solution.

 
 

Qualification and Experience

 
  • The right person should possess 8+ years of hands on software design experience and demonstrate a strong knowledge of the software development lifecycle.

  • The successful candidate should have experience of at least 5 years of their career in customer facing roles and a proven record of effective communication and collaborations across multiple internal organizations and interactions with partner and customers.

  • Experience working with cloud service providers, end user or developers communities, datacenters and IT service providers.

  • Strong verbal and written communications skills are a must. Experience with creating, presenting and closing on solution proposal is a must.

  • BS degree required; computer science, engineering, math or echnical background highly desired; advanced degree a plus.

 
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Digital Sales

 

The Inside Sales Specialist will be comfortable with a heavy outbound call activity, making dozens of cold calls a day, generating interest, qualifying prospects, and working with company leadership throughout the sales cycle to close business. The Inside Sales Specialist should have demonstrated experience prospecting, booking qualified appointments, building and growing business.


Primary objectives of the Digital Sales Representative position is to assist the company in acquiring new customers, growing revenues and develop a sustainable pipeline of qualified sales leads through booked appointments. The Digital Sales Representative must be able to effectively communicate the company's vision, and compelling product benefits.

 
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Responsibilities

 
  • Develop and sustain knowledge of our offerings and associated technologies.

  • Qualify prospects via the phone, email and web conferencing, identifying key decision makers, business pain and book appointments.

  • Maintain a high level of activity to meet assigned objectives.

  • Generate interest in our offerings through outbound calls. High volume of phone activity to generate dependable and predictable pipeline.

  • Identify, initiate and nurture relationships with prospects both over the phone and via e-mail.

  • Generate targeted call lists, develop call plans and utilize CRM software to capture, document and transfer all activities (including calls, call activity, account notes and prospect pipeline).

  • Provide outbound support for integrated marketing programs.

  • Qualify, develop and transfer inbound lead opportunities.

  • Provide feedback to improve efficiencies of marketing and sales efforts.

  • Participate in trade shows were appropriate, with occasional travel to meet field sales staff, prospects and customers.

 
 

Qualification and Experience

 
  • Tenacious, persistent, positive focused, energetic, charismatic, self-starter with excellent multi-tasking and time management skills.

  • Ambitious and aggressive toward reaching corporate and personal objectives and growing with the company.

  • Existing successful experience in B2B phone-based sales / inside sales.

  • Excellent team player, but also must be able to identify, prioritize and manage work well independently with minimal supervision.

  • Resourceful, goal-oriented, metrics-driven and solution focused.

  • Excellent verbal and written communication skills – ability to comfortably and confidently converse at a high level with VP and C-level customer contacts.

  • Ability to work well cross-functionally, across department and with varying personalities and skill sets.

 
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